The roof over your head is more than just a cover; it’s the primary protector of your most significant investment, your home or business. In a place like Edmonton, where the weather can be as unpredictable as it is harsh, the integrity of your roof is non-negotiable.
Yet, when it comes time for a repair or a full replacement, the process of finding the right residential roofing contractor in Edmonton can feel overwhelming. You’ll be faced with a myriad of options, from established companies to independent crews, all promising quality and reliability.
So, how do you sift through the noise to find a roofer you can truly trust? The secret isn’t in finding the cheapest price, but in asking the right questions that reveal a contractor’s professionalism, expertise, and commitment to your satisfaction.
This guide is your ultimate checklist, designed to empower you with the knowledge to make an informed, confident decision. By asking these seven critical questions, you’ll not only ensure a high-quality job but also protect yourself from potential liability and costly mistakes down the line.
Question 1: Are You Licensed, Bonded, and Insured to Work in Alberta?
This is the single most important question you can ask, and any reputable contractor should be able to answer it immediately and with evidence. A professional roofing company will be fully licensed to operate in Alberta and will have the required business permits for your specific municipality.
More critically, they must carry comprehensive insurance. There are two types you need to verify: general liability insurance and workers’ compensation. General liability insurance protects your property from any damage that might occur during the project. Without it, you could be left to pay for a broken window or a damaged landscape out of pocket.
Workers’ compensation coverage is even more vital. If a roofer is injured on your property and they are not covered by WCB, you, as the property owner, could be held financially liable for their medical expenses and lost wages.
To verify a company’s WCB coverage, you can directly ask for their account number and check it on the official WCB Alberta website. This simple step can save you from a major financial catastrophe.
Question 2: Can You Provide a Detailed, Written Estimate?
A transparent and detailed estimate is a cornerstone of a professional relationship. A good estimate should be more than just a number on a piece of paper. It should clearly outline all aspects of the job, including the cost of materials, labour, tear-off and disposal fees, and any other potential expenses like permits.
Beware of any contractor who provides a vague verbal quote or insists on a contract that doesn’t itemize the work. A detailed estimate not only helps you understand where your money is going but also serves as a legal document that protects you from hidden fees or unexpected costs. It holds the contractor accountable for the agreed-upon scope of work.
Before signing anything, take the time to review the estimate line by line and ask for clarification on any item you don’t understand.
Question 3: Do You Have a History of Reputable Work and References?
Reputation is everything in the roofing business. A contractor’s past work is the best indicator of their future performance. Start by asking for references from past customers, preferably those who have had similar projects done.
A trustworthy roofer will be happy to connect you with previous clients so you can ask about their experience. In addition to references, check for reviews and ratings on independent third-party platforms.
A great way to do this is by checking the company’s profile on the Better Business Bureau (BBB) of Central & Northern Alberta website. Look for a solid rating and read through the reviews and any complaints.
While a few negative reviews are normal for any business, a pattern of unresolved issues or significant complaints should be a major red flag.
Question 4: What Specific Materials Do You Use, and Do You Provide a Material Warranty?
The quality of your roof is directly tied to the quality of the materials used. A good roofer will not only tell you what materials they plan to use but will also explain why they chose them. Given Alberta’s extreme temperatures, high winds, and heavy snowfall, it’s crucial that the materials are rated for this kind of climate.
Discuss the different types of roofing materials, such as metal, asphalt shingles, and rubber, and ensure they are sourced from reputable manufacturers. Furthermore, always ask about the material warranty. Most high-quality manufacturers offer a warranty on their products, which protects you from defects.
A great Edmonton roofing company will also have a strong relationship with their suppliers and can provide manufacturer information for you to review.
Question 5: What is Your Process for Installation, and Who Will Be on My Property?
Understanding the process gives you peace of mind. Ask about the entire workflow, from the initial setup and protection of your landscaping to the final cleanup and debris removal. The contractor should have a clear, step-by-step process.
Also, inquire about the crew that will be performing the work. Will they be certified employees of the company, or will they be subcontracted? This is an important distinction. A company that uses its own certified employees typically has more control over the quality of the work and the safety standards on your property.
They are a reflection of the company’s brand and are held to a higher standard of professionalism and craftsmanship.
Question 6: How Do You Handle Unexpected Problems or Delays?
In construction, a smooth, uninterrupted project is a luxury. Hidden issues, like water damage or rotted sheathing beneath your old roof, are common surprises.
A professional contractor won’t ignore the possibility of these issues; they’ll have a clear, documented plan for how to handle them. Ask them directly: “What happens if you uncover a problem? What is the protocol for change orders or additional costs?”
A reputable company will communicate clearly, explain the necessary fixes, and get your approval before moving forward, ensuring there are no surprises on your final bill. They will also have a plan for how to deal with weather delays or material shortages, keeping you informed every step of the way.
Question 7: Do You Offer a Workmanship Warranty on Your Installation?
While a manufacturer’s warranty covers the materials, a workmanship warranty covers the installation itself. This is your contractor’s guarantee that the roof was installed correctly according to industry standards and manufacturer specifications.
This warranty shows a company stands behind its work. A strong workmanship warranty, like a 5-year guarantee, gives you peace of mind that if a shingle comes loose or a leak appears due to an installation error, the company will return and fix it at no cost to you. This is a critical factor that separates a confident, skilled roofer from an amateur.
Stahl Roof Systems: Your Trusted Partner in Edmonton Roofing
You’ve asked the right questions, and at Stahl Roof Systems, we have the right answers. We believe in complete transparency and a commitment to quality that is evident in every project we complete.
As a leading Edmonton roofing company, we are fully licensed, bonded, and insured, with a long history of serving homeowners and businesses across Edmonton and Central Alberta. Our portfolio of work and glowing customer testimonials speak for themselves. We are proud of the professionalism of our certified crews and our expertise in providing durable, long-lasting metal roofing solutions engineered to stand up to Alberta’s toughest weather. We stand behind our work with a comprehensive 5-year workmanship warranty, because your peace of mind is our priority.
Ready to protect your home with a roof built to last? Contact us today for a free, no-obligation estimate and let’s start the conversation.
